NHTSA Complaint #11492218 — 2022 RAM PROMASTER

VEHICLE SPEED CONTROL issue reported to NHTSA

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Complaint Details

ODI Number 11492218
Vehicle 2022 RAM PROMASTER
Component VEHICLE SPEED CONTROL
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NH

Consumer Description

Is intelligent speed assist implemented backward in the new Ram Promaster 3500? I attached a screenshot of the owners manual page describing how it should be working. I have experience several instances of the van automatically slamming on the brakes when traveling down the highway when the van recognizes a 25 mph speed limit sign for an off ramp. I have not been the only one. There are other posts about similar situations on the Ram Promaster Facebook page. I have a 2023 Solis 59PX that is built on the (new) 2022 Ram 3500 chassis. My Promaster happened to come with adaptive cruise control. This post is regarding the implementation of the intelligent speed assist feature which can automatically adjust the max speed of the van based on traffic signs it recognizes. The manual says that "the message in the instrument cluster display will indicate the new detected speed limit by suggesting the driver to press "RES" to accept it." Where the manual says the instrument panel prompts the user to press a button to accept the suggested speed, I recall my instrument panel requiring me to press a button to dismiss the accepted speed. If I didn't see the prompt to dismiss the new speed, I recall the van automatically changing speeds. I recall mine switching speed on several occasions, automatically, without having to press anything, which resulted in some dangerous moments when traveling 65 MPH on the highway and the van detecting a 25 MPH sign for an off-ramp and slamming on the brakes. I am wondering if it is implemented backward in my van. I recall it saying "dismiss" where the manual says it should say "accept". The manual describes the system working in a way that makes more sense to me and is opposite of the way I recall mine working. In the manual it describes the system making a suggestion to change based on the sign but requires user input to actually accept it. There are several posts about the same thing on the RamPromaster Facebook page.

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