NHTSA Complaint #11491955 — 2004 MERCEDES BENZ E320
SERVICE BRAKES issue reported to NHTSA
Complaint Details
| ODI Number | 11491955 |
| Vehicle | 2004 MERCEDES BENZ E320 |
| Component | SERVICE BRAKES |
| Date of Incident | |
| Date Filed | |
| Mileage | 158,200 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
October 26, 2022 my 2004 Mercedes model E320 W211 VIN # [XXX] dash pop out warning " Brake Wearing visit workshop" October 27, 2022 I had the brake pads and wear sensors both replaced and test drive verified car running normal for 30 minutes then dash pop out RED warning "Brake malfunction stop vehicle" plus transmission shifter stick to parking port can not be shift to other position, so can not drive and car being forced to stop on the road, I managed to press the lock off so can shift out of parking but there has no brake function when driving, I called MB USA and being advised that my car qualified to 25 years extended warranty for SBC hydraulic pump repair, 2005070007 2005110001 but when I tow my car to Mercedes dealer they said it only repair the Recall: 2020040011 - Sliding Roof Bonding - Phase 2, but the SBC Hydraulic pump may be at additional service charges, Please help investigate why Mercedes USA said it is under 25 years extended warranty while dealer said it might not qualify? car can not drive because of the SBC hydraulic pump problem and defected the driving safety? Best Regards/[XXX] email: [XXX] tel: [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
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