NHTSA Complaint #11491814 — 2014 KIA FORTE

Husband was attempting to back auto out of driveway and when he put it in reverse, car accelerated on its own and hit the corner of our house. He then put it in drive and the car again accelerated on its own hitting the corner of our garage and then went through the garage door. The car is totaled. I called the Kia dealership where we purchased the used car and they said there was nothing they could do about it. They said I would have to call Kia consumer relations which I have tried numerous times and am put on hold each time for 30-45 minutes. I haven’t been able to reach anyone to talk to. I looked up Kia corporate number and got the same results. I cannot get through to talk to anyone about this matter. The car is a 2014 with 124000 miles on it. We had it at the dealership 1 week prior to this incident to the tune of $1650.00 in repairs and now must pay a $1000.00 deductible to get the garage and house repaired. We no longer had collision or comprehensive insurance on the vehicle due to a recent hailstorm and were paid out by our insurance company for what they thought the car was worth.