NHTSA Complaint #11491783 — 2020 HONDA PILOT

Frightening experiences with Auto Engine Idle Stop feature. My local mechanic, as well as the dealership where I purchased my brand new 2020 Honda Pilot Elite AWD were unable to address the issue. Have been experiencing electrical failures associated with my AEIS for about a year that have gotten progressively worse. At first, once disengaging from AEIS at a red light (by releasing my foot from the brake pedal) the radio would shut off and switch back on, but to AM radio. What seemed like a few months later, when AEIS was disengaging, my whole dashboard went blank and I received a message to "Shift to Park + restart engine". I have tried to be diligent in turning off AEIS immediately after starting my vehicle, but in the few times I have forgotten, and my AEIS has failed, the dashboard goes blank and the car shifts to neutral (indicated by the red light becoming illuminated around N). My local mechanic looked at this issue in June of 2022, and said that my battery was only holding a 30% charge, so we replaced it. After my most recent Pilot engine electrical failure, I called Honda, and was advised to contact my dealership since I was still covered by the powertrain warranty (<60k miles). To have a vehicle stalled in the middle of the road, once on I75 in stopped traffic in downtown Atlanta, is an OBVIOUS safety hazard. I was trusting HONDA with my family's safety when I purchased my Pilot, but that trust has been lost. Today, November 01, the dealer told me my battery was bad; it's less than 5 months old, mind you. Went straight to my mechanic, they ran a diagnostic on my battery, and was told it's fine. Called Honda Corporate and set up a case investigation today.