NHTSA Complaint #11491587 — 2017 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11491587
Vehicle	2017 KIA SORENTO
Component	ENGINE
Date of Incident	August 1, 2022
Date Filed	October 31, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

1.Engine is consuming 2-3 quarts of oil every 1,000 miles. Kia consumer services instructed me to pay for an oil diagnostic test- of 4 visits every 1,000 miles- cost of oil changes, engine flush, rental car for 2 days= $800 to date. 2. I am a therapist and travel Ohio for insurance purposes. My vehicle is a converted handicapped accessible vehicle as my significant other had multiple sclerosis, and the purpose of purchasing the car 4 years ago. 3. Yes, the service dept of a local dealer has confirmed the issue. They state that Kia refuses to do anything to resolve the issue of oil running out, engine seizing to work, driver will be killed driving when engine stops and is run into by semi-truck on highway. 4. No warnings. I literally ran out of oil 2 times before I knew it is a problem. The problem started in August of 2022. Under 96,000 miles. Now 102,000. Kia states that due to me being the 2nd owner (purchased at 23,000 miles) that they will not warranty the car at 100,000 as I was let to believe when I purchased it from Freedom Motors in BattleCreek Michigan.

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