NHTSA Complaint #11491293 — 2016 FORD EXPLORER

The contact owns a 2016 Ford Explorer. The contact stated that after a rainy day, while entering the vehicle, she noticed water on the front passenger’s side floor. The contact took the vehicle to the local dealer, where it was diagnosed with needing the windshield to be sealed. The vehicle was repaired but a year later she experienced the failure again. The manufacturer had been informed of the failure. The failure mileage was approximately 52,000.