NHTSA Complaint #11491122 — 2015 FORD ESCAPE

The contact owns a 2015 Ford Escape. The contact stated while his daughter was driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the Steering Assist Fault message displayed. The contact's daughter pulled over and restarted the vehicle; however, the failure recurred. The vehicle was taken to an independent mechanic who diagnosed that the power steering assist was faulty and advised the contact to take the vehicle to the dealer. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 87,000.