NHTSA Complaint #11628246 — 2015 FORD ESCAPE

The contact owns a 2015 Ford Escape. The contact stated that while the vehicle was started, and attempting to turn the steering wheel, the steering wheel was stiff and failed to move as needed. The vehicle was towed to an independent mechanic; however, the failure was not duplicated. The contact was advised to warm up the vehicle and after 15 mins the steering wheel should unlock. The vehicle was then taken to the residence and parked. The contact stated that the following day after the vehicle had warmed up for 25 minutes, the steering wheel unlocked; however, while accelerating, the steering wheel started shaking abnormally. Additionally, the contact stated that there was an abnormal sound coming from the front of the vehicle. The manufacturer was not notified of the failure. The failure mileage was approximately 103,266.