NHTSA Complaint #11490970 — 2022 HONDA ODYSSEY

Intermittently, my 2022 Honda Odyssey with less than 16,000 miles will “stall” after the idle stop/start system is enacted. The first time it happened, I was waiting to turn left out of a parking lot onto a busy road. The idle stop kicked in, and when I went to go, my car lurched about 5 feet and the engine cut out completely requiring me to turn off the car with the push button start, restart the car, and put the car into drive. Luckily, people going both directions on the crossroad were able to go around me. This has happened probably 10 times before I was able to get it into the car dealership for service. It has no rhyme or reason for when it happens. The car dealership replaced the battery and said that it should fix the issue. When I went to leave the dealership after the “fix” the car again “stalled” as I was leaving the driveway of the dealership. I turned right back around, and returned the car to be serviced. Now, when talking to the service department at the dealership, I am being told that because “there is no code, and they cannot reproduce the issue, there is no fix.” I am not willing to drive an unsafe car, and additionally, the idle stop/start was one of the reasons this van gets good gas milage. So, I should not have to turn off that feature every time I get in the vehicle. My vehicle is currently sitting at the dealership because I have no other recourse to get it fixed. Husband has traded many phone calls with dealership and service department.