NHTSA Complaint #11490933 — 2012 HYUNDAI SONATA

VEHICLE SPEED CONTROL issue reported to NHTSA

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Complaint Details

ODI Number 11490933
Vehicle 2012 HYUNDAI SONATA
Component VEHICLE SPEED CONTROL
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NV

Consumer Description

Approx july 2022 My sonata began to malfunction, first the steering wheel buttons stopped working intermittently off and on unable to turn on and set cruise control, unable to use hands free phone options as well as unable to navigate cluster features, as the time goes on the problem gets worse and eventually do not function ever. I replaced the steering wheel buttons which fixed the issue temporarily only now the vehicle will engage cruise control, accelerate dramatically and continue to gain speed. I am unable to disengage cruise control via the brake pedal, or cancel option or steering wheel. If I depress the brake pedal it will begin to decelerate but once I let off the brake pedal the engine will revv high and gain speed again. Buttons begin to function in a reverse order meaning press cancel, cruise turns on, press set button, cruise will set, press set button cruise will disengage etc. The only way to disengage cruise and rapid acceleration in this dangerous scenario is to Press the on off cruise control button. Immediately stopped vehicle had it towed to dealership, they stated that they could not replicate the problem, however their diagnosis for the problem was due to incorrect brake fluid put in the vehicle and suggested to completely replace the entire brake system of the vehicle I declined as I felt that was not the problem in fact bizarre diagnosis. Only hyundai dealership has ever put any brake fluid in my vehicle... this is completely dangerous as when vehicle suddenly accelerated I was unable to turn it off I almost rear ended a vehicle on the freeway going 70 mph. I no longer feel safe in the vehicle and it sits collecting dust while I make monthly payments.

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