NHTSA Complaint #11490804 — 2012 DODGE CHARGER

The contact owns a 2012 Dodge Charger. The contact stated that while driving at 15 MPH, the vehicle stalled with several unknown warning lights illuminated. The driver was able to coast to the side of the roadway and had the vehicle towed to the dealer. The dealer diagnosed the failure as an alternator diode-thermal fatigue in which the alternator needed to be replaced. The alternator was replaced along with the water pump, caskets, and thermostat. The contact stated that prior to the failure, the vehicle was overheating and was taken to the dealer where the same failure cause was determined, and a thermostat was replaced in January. The contact stated that the paperwork stated that an alternator was not available. The contact stated the vehicle was repaired under NHTSA Campaign Number: 17V435000 (Electrical System) in March 2018. The contact stated that the vehicle continued to experience overheating failure and the dealer was unable to remedy the failure, causing the water pump and head gasket to fail. The contact stated that the vehicle remained at the dealer awaiting the repair. The contact stated that the dealer had the vehicle for months at a time. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 50,000.