NHTSA Complaint #11490696 — 2016 NISSAN LEAF

Vehicle is 2016 Nissan Leaf. Odometer reading 42,537. On August 28, 2022 in a shopping center parking lot under fair weather conditions and temperatures in the 80s, upon starting car, brake system control light and ABS indicator light both illuminated. Pulled car back into parking spot. Brakes did not work. Used emergency brake to stop vehicle. 9/11/2022 Inspection by Melloy Nissan. [XXX], Service manager, reported that vehicle has two faulty components: brake control assembly and actuator assembly that require replacement. Stated that technician called Nissan USA. Other vehicle on East Coast had same problem that was fixed with this repair. Cost of parts $4,099. Cost of labor $900. Total repair cost $5,000. Service manager advised owner that vehicle is not safe to drive. 9/27/2022 Inspection by Reliable Nissan. [XXX], Service manager, reported that vehicle has error codes for electrically driven intelligent brake system. Stated that other Nissan Leaf had recently been repaired for same problem at Reliable Nissan. Cost of part (brake control assembly) $2,792. Cost of labor $700. Total cost $3,854. Service manager advised owner that vehicle is not safe to drive. The vehicle is available for inspection upon request. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).