NHTSA Complaint #11389581 — 2016 NISSAN LEAF

THE NISSAN LEAF WAS BEING DRIVEN ON A 35 MPH ROAD IN A HILLY AREA. WHILE GOING APPROXIMATELY 25 MPH ON A DOWNHILL CURVE COMING UP TO A RED LIGHT THE DRIVER APPLIED THE BRAKES AND THEY DID NOT ENGAGE WITH NORMAL PRESSURE. THE DRIVER THEN PUSHED THE BRAKE PEDDLE ALL THE WAY DOWN TO THE FLOOR BEFORE THE VEHICLE BEGIN TO SLOWLY STOP CAUSING THE VEHICLE TO GO 10 FEET PAST A RED LIGHT INTO AN INTERSECTION. THE DRIVER DROVE OUT OF THE INTERSECTION AND TESTED THE BRAKES AGAIN WITH THE SAME RESULTS. THE DRIVERS SPOUSE ARRIVED TO TEST THE VEHICLE AND VERIFIED THE SAME RESULTS. THE ONLY WAY HOME WAS A VERY STEEP DOWN HILL SO TOW TRUCK WAS CALLED TO PICK UP THE VEHICLE AND BRING IT TO THE NISSAN DEALERSHIP THE TOW TRUCK DRIVER ALSO VERIFIED THE BRAKES WERE NOT ENGAGING WHEN HE LOADED THE VEHICLE ON THE FLATBED. WHEN THE VEHICLE ARRIVED AT THE DEALERSHIP AND UNLOADED FROM THE TOW TRUCK THE BRAKES STARTED WORKING. THE DEALERSHIP TESTED THE VEHICLE AND VERIFIED THE BRAKES PASSED INSPECTION. FEELING UNSAFE TO DRIVE THE VEHICLE THE OWNER TRIED TO CONVINCE THE DEALERSHIP TO TEST MORE. THEY WERE NOT ABLE TO REPRODUCE THE ISSUE. THE OWNERS REPORTED TO NISSAN OF AMERICA CUSTOMER SERVICE. NISSAN OF AMERICA SAID THEY HAD NOT HEARD OF THIS TYPE OF ISSUE AND THAT IF THE DEALERSHIP COULDN'T FIND ANYTHING THERE WAS NOTHING THEY COULD DO. SINCE THE DEALERSHIP AND CORPORATE CAN NOT FIX THE CAR AND DO NOT WANT TO FURTHER INVESTIGATE THE VEHICLE WAS TOWED TO THE OWNERS HOUSE WHERE IT NOW SITS UNUSED.