NHTSA Complaint #11490539 — 2020 HONDA PILOT

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11490539
Vehicle 2020 HONDA PILOT
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

When stopped at a traffic light my Pilot's engine stops because of the fuel conservation feature of the car. The engine is supposed to restart when I take my foot off the brake. However, 4 or 5 times in the last month the engine did not restart. A message would flash that my car is in neutral (I did not put it in neutral) and that I needed to shift to park. Once I put it in park I have to hit the start/stop button several times to get the engine to restart. The radio becomes inoperable during all of this and even after I eventually get the engine to start again. The radio is inoperable until I drive, park the car, shut it off and restart it. This is a major hazard to me and my family. My car has stalled in city traffic and it takes a few minutes to get it restarted. I'm concerned that this could cause an accident at some point. My Honda dealership is not aware of this problem or how to fix it. I found that there is an open investigation with Honda and the NHTSA. I hope this can be fixed soon.

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