NHTSA Complaint #11490528 — 2021 SUBARU WRX

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11490528
Vehicle 2021 SUBARU WRX
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

Hello my name is [XXX], I'm the first time owner of this vehicle, purchased this vehicle new of the dealer with 5 miles, ever since I bought it the car has an issue that it steers to the right at any speed, road, condition very dangerous. Over the past months and years I told Subaru dealers, service department, sales guy and Subaru corporate about the issue, long story short I've gone to the service department to fix this issue at least 8 times, the last time an engineer from Subaru worked on the car but the car is not fixed and it continues to have this issue, I open a claimed with the Texas department of motor vehicle for a lemon claimed but Subaru has denied it as a lemon and they constantly ruined my lug nuts, studs, my alignment and now I need new tires. I need help to resolve this, I have multiple repair orders, video's and pictures to prove it all. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

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