NHTSA Complaint #11490235 — 2020 HONDA PILOT

The Auto Engine Idle function has been problematic for a while now, causing the engine to stall. It seems to have gotten progressively worse and now happens whenever I forget to disengage the Auto Engine Idle. One time in the spring of 2021, my husband had pulled into the intersection and was waiting for the chance to turn, only to find the engine stall and not respond to anything. It took a good almost two minutes of turning off the engine and trying to push the power button back on. It finally did turn on so we did not need a tow, but it was extremely scary to be in the middle of an intersection with a stalled engine. Subsequently the engine stalled a couple of times, briefly flashing an error message on the dashboard before shifting into Neutral on its own and then indicating to shift into Park. I have had the diagnostic test ($99) done at the Honda dealership (Dublin, OH) and was told that they could not replicate the engine stall and that there were no error records recorded in the engine log. A few times, the engine seemed to hesitate like it was on its way to stalling after being in Auto Idle Engine mode, but would start up when I released the brake. Today the engine stalled again when I was at a red light, briefly displaying an error mode and then shifting into Neutral on its own again. I had to power off the car, and try the engine start push button a few times before it finally powered on. I am constantly worried about the engine stalling, which is not a pleasant experience. It is scary to think the engine could stall while driving the kids somewhere.