NHTSA Complaint #11490058 — 2016 FORD ESCAPE

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11490058
Vehicle 2016 FORD ESCAPE
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IN

Consumer Description

This has been an intermittent problem that Ford dealership cannot rectify unless it happens to them. Because I can't make it happen, and it has not happened close to a dealership, they cannot see it. The brakes seize up and won't stop the vehicle. I have no idea when it will happen - it happens with no warning. It has happened in the mountains in NC and on the highway, in a gas station, in parking lots and in my garage among other places. It is very frightening. Last night when it happened it lasted for about 45 minutes - the longest ever, and the brakes made a terrible blaring noise. When the brakes seize up, I have to drive very slowly and practically stand up on the brakes to bring the car to a halt. Thankfully it has not happened at high speed. This puts me, any passengers and other vehicles and their passengers and drivers at risk. The problem has occurred several times, but has not been confirmed by a dealer. By the way, the brakes have been squeaky since the first few months of ownership. At one point the dealership resurfaced the brake pads and rotors. It seems like the same issue the 2016 Expedition was recalled for. I am scared that this will result in a terrible wreck. The first occurrence was on April 1, 2019. The most recent was last night, 10/18/2022. Today, Ford Customer Service gave me a case number of CAS39180084

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