NHTSA Complaint #11489594 — 2015 LINCOLN MKZ

The contact owns a 2015 Lincoln MKZ. The contact stated that over the past year, she had replaced the battery on three separate occasions. The contact stated that on each occurrence, the vehicle failed to start up after multiple attempts and the vehicle had to be jumpstarted. The vehicle was started and driven to the dealer for the battery to be replaced. Recently, the contact was informed that the SSM rear gate trunk module may intermittently remain operational causing battery drainage. The dealer repaired the failure but could not guarantee that the repair would fix the vehicle. The manufacturer was notified of the failure and referred her to the NHTSA Hotline for assistance. The vehicle was repaired. The failure mileage was 29,236.