NHTSA Complaint #11489533 — 2018 FORD FUSION

The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the gear shifter detached, and the contact was unable to shift into the intended gear. The vehicle was towed to the dealer where it was diagnosed that the transmission shifter cable bushing was missing and needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train) however, the VIN was not included in the recall. The failure mileage was approximately 89,000.