NHTSA Complaint #11489188 — 2018 FORD EXPEDITION

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM) issue reported to NHTSA

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Complaint Details

ODI Number	11489188
Vehicle	2018 FORD EXPEDITION
Component	POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Date of Incident	July 31, 2022
Date Filed	October 13, 2022
Mileage	48,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	UT

Consumer Description

The contact owns a 2018 Ford Expedition. The contact stated that while starting the vehicle and driving at an undisclosed speed, the vehicle made rattling sounds. The vehicle was taken to the dealer where it was diagnosed that the failure was related to Customer Satisfaction Program: 21N08 (PCM Reprogram Due To Engine Shudder) and that the cam phaser also needed to be replaced. However, the dealer informed the contact that the manufacturer declined the repair due to the vehicle's salvage title. The manufacturer was made aware of the failure and declined the replacement part due to the salvage title. The failure mileage was approximately 48,000.

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