NHTSA Complaint #11489174 — 2012 KIA SPORTAGE

The contact owns a 2012 Kia Sportage. The contact stated that upon starting the vehicle, he heard an abnormal tapping sound. Additionally, the contact stated that while driving at an undisclosed speed, the vehicle emitted an abnormal screeching sound. The contact veered to the side of the road. There was no warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that they could not assist as he had failed to complete the Knock Sensor Detection System (KSDS) software update under NHTSA Campaign number 20V750000 (Engine). However, the contact stated that he was unaware that the VIN was included in the recall. The failure mileage was approximately 123,000