NHTSA Complaint #11668822 — 2012 KIA SPORTAGE

there were no warning lamps/lights/messages prior to the failure. I have been begging Kia Car pros Glendale to repair my engine since May 27 2025 as it qualifies under the settlement. I have requested in writing a response but they continue to use stalling tactics only calling me to convey they need the first 13,000mile oil change now. I have pictures and video timestamped I have documents to prove no negligence on my part for repairs and oil changes. I am a disabled veteran who lives on a mountain in a fire prone area. I have a service dog. I am not trying to endange my life, my service dogs or my neighbors. Email dated 21 June 2025: , I want to reiterate the full scope of documentation and context we have already provided in support of this case. To date, we have submitted: Over a decade of detailed maintenance and service records, covering 2012 through April 2023, demonstrating consistent oil changes and routine and meticulous upkeep; Confirmation that the KSDS upgrade was installed by Kia Glendale on June 6, 2022, and was fully operational at the time of failure; Proof of an oil change on March 7, 2025, at 98,798 miles; Photographic and video documentation dated March 27, 2025, showing the vehicle at exactly 100,000 miles with no check engine lights, warning indicators, or abnormal engine noise; A clear timeline showing that, just five weeks later on May 6, 2025, the vehicle experienced a sudden catastrophic engine failure at approximately 101,000 miles—despite having had an oil change only weeks earlier. For your convenience, we have re-sent all supporting documentation in case any records were misplaced during what has now become a significantly drawn-out process. Importantly, the vehicle owner did not continue driving after any warning light appeared. They immediately pulled over and had the vehicle professionally towed, demonstrating responsible action at every turn.