NHTSA Complaint #11489063 — 2013 GMC TERRAIN

Excessive oil consumption, on average this vehicle is burning off 2 or more quarts of oil over approximately 1,000 miles. The vehicle is also hard idling, jerky and lunging forward at a stop. The entire engine shakes until it sounds like it stalls out. The Check engine light turns on and off when it has been over 2500 miles after an oil change and when the gas gauge reads 1/4 of a tank or less. The diagnostic tool plug does not register anything; does not even turn the diagnostic tool on when plugged in. This vehicle has stalled while driving with no warning lights or indicators. I called GMC on 10/11/22 to inquiry about these issues the called me back on 10/12/22 and was told that they could not find a recall. I then mentioned the class action lawsuit and they said they found something. They then tried to tell me that recalls are ONLY VIN specific, which is a lie. I already got the recall notice but when I went to get it done they tried to tell me that I had to get services done with them for 6months before they would do the recall fix. And Now I have a car sitting in the shop that I can’t use because it needs a new engine.