NHTSA Complaint #11489038 — 2018 JEEP COMPASS

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11489038
Vehicle 2018 JEEP COMPASS
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

I have not had an incident related to this report. The 8.4" Uconnect screen in my Compass is beginning to delaminate. At this time, about 20% of the screen is affected and has been getting worse over the summer. I have been aware of this problem for almost 1 year, meaning it must have started last summer. The vehicle is available for inspection upon request. I'm submitting this request because a handful of the safety features of my vehicle are controlled through this screen (forward collision, lane departure, blind spot, parking sensors) and severe delamination may render these settings unreachable. This has not happened to me, but other owners have reported "ghost touches" as the sensors begin to fail. This is an issue because the settings can be changed or turned off without the driver's knowledge, resulting in an unsafe driving condition. My local dealership has confirmed through visual inspection that the screen is delaminating. They were not interested in diagnosing the problem without payment. The manufacturer was not willing to work with me outside of the warranty period, and has documented my case.

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