NHTSA Complaint #11488957 — 2017 FORD EXPLORER ELECTRICAL SYSTEM

Complaint Details

ODI Number	11488957
Vehicle	2017 FORD EXPLORER
Component	ELECTRICAL SYSTEM
Date of Incident	September 28, 2022
Date Filed	October 12, 2022
Mileage	N/A miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

We had an issue with Fuse 34, it popped and sent warning lights to the dash regarding safety systems and sensors, as well as the cameras in front and back stopped working. We replaced the fuse and it held for a while, but then popped again. I noticed a lamp flickering one day on the front of the vehicle, and upon further inspection saw that the front camera and wiring harness had started on fire. The wiring harness is fully melted and there are signs of smoke and fire damage on the front of the car. I took the vehicle to a Ford dealer who confirmed their wiring harness had failed, but will not take responsibility for the issue. The care only has about 45k miles on it. I called to their corporate office who also rejected any liability. Obviously this is more than just the money for repairs, but a safety hazard that they will not respond to.

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