NHTSA Complaint #11488944 — 2021 HYUNDAI ELANTRA

The contact owns a 2021 Hyundai Elantra. The contact stated while driving at 40 MPH, the vehicle shut off. The message "Put Car In Neutral And Restart Engine" was displayed. The contact stated that she shifted into neutral (N) and restarted the vehicle; however, the failure reoccurred persistently. The vehicle was towed to the dealer where it was diagnosed that an unknown activator needed to be replaced. The part was replaced. However, the contact stated that days after the repair, the vehicle would not exceed 25 MPH while driving. The contact pulled into a parking lot. The contact stated that a police officer was able to assist her with correcting the issue under the supervision of the dealer who was on the phone. The contact resumed driving and the vehicle responded as needed. The manufacturer was notified of the failure. The failure mileage was unknown. The contact later received recall notification of NHTSA Campaign Number: 22V354000 (Seat Belts), however, the parts to do the recall repair were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.