NHTSA Complaint #11488914 — 2018 FOREST RIVER CHEROKEE

After purchasing the travel trailer near Chicago, and returning to Kentucky, I noticed that the tires were rubbing the wheel well above them, on one side. The tires had worn through the cover, and had made burn marks on the wood frame. A local dealer replaced the leaf springs on that side under warranty in the summer of , and replaced the covering material above the tires. Recently, I noticed that all four tires are rubbing above the wheel well, and have worn through the cover and insulation, exposing the floor. There is only 1" to 1-1/2" of clearance between the tires and the wheel well. The trailer weighs 5799 lbs dry, has approx. 1,900 lbs payload, and approx 7,800 GVWR. It has two 3500 lb axles, and it looks to me like they are not strong enough for the weight. The leaf springs are somewhat flattened, and one is nearly straight. I contacted Forest River, and was told to take it back to the dealer where the repair was done, for an estimate of repairs, because it was out of warranty. I'm thinking that the problem was not diagnosed and taken care of correctly on my original warranty claim, and they should still stand behind it. I contacted Forest River, but they refused to help me, only suggesting that I have a dealer examine it and make repairs as necessary. It seems that the installed axles are insufficient for the trailer, and replacement is the best alternative. Longer shackles, etc., are a possible approach, but I'm not sure it is the best one.