NHTSA Complaint #11488827 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact stated that the keyless entry outside the front driver’s side door popped off without warning. The contact also stated that the rear tailgate latch failed to operate. The vehicle was taken to the dealer where the wiring of the keyless entry was repaired also repaired the rear tailgate latch. Additionally, the contacts stated that the roof rail cover started to detach from the sunroof, and water leaked through the sunroof. The contact then received notification of the NHTSA Campaign Number: 21V316000 (Structure). The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed to call the NHTSA Hotline. The failure mileage was 119,000