NHTSA Complaint #11488099 — 2015 KIA SPORTAGE
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11488099 |
| Vehicle | 2015 KIA SPORTAGE |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CO |
Consumer Description
Two weeks ago my car began making a loud knocking noise from the bottom end and emitting a burning smell from the engine out of nowhere, without any warning lamps. I took it to a mechanic I trust. As soon as he heard the noise and looked at it he told me it was bad and that I could not drive my car, it concerned a HECU unit and/or fuse and could potentially lock up or start on fire. He gave me a printout with NHTSA Recall# 22V051 on it and told me I would need a new engine. When I called Kia Customer Care they did not have the recall number. I gave it to them and they put me on hold for 45 minutes so they could do some research; the representative and her supervisor eventually found the recall and authorized a safety tow to Peak Kia in Denver, CO At Peak Kia they told me they looked at my car and it would need a new engine, but there was nothing they could do because my car was past warranty. That was the first time I had ever heard of anything about a warranty or it being past due. The service clerk told me it would be an out of pocket expense of 6 -12,000$ for a new engine and explained that this was because my car had gone past 100,000 miles, and the engine had already failed so the warranty could not be extended. She also told me to contact my dealership because they could be at fault. I left that building scared, because I still owe about 8000$ on my loan. I purchased the vehicle in Rapid City, SD with my parents at a non Kia dealership called Granite Nissan. When we called the dealership they said they had not been informed of a recall by the previous owner or Kia manufacturers. Neither had I at the time of purchase, or since. My dad and I checked Kelley Blue Book to make sure. I was then informed that the dealership does not have legal responsibility to alert buyers of this info. Now we are being repeatedly told that this will be my expense, and it is a scam. Kia made a car that promised reliability and safety, but have left the defects up to the owner.
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