NHTSA Complaint #11488059 — 2017 DODGE GRAND CARAVAN

The contact owns a 2017 Dodge Grand Caravan. The contact stated while driving at various speeds and coming to a complete stop, the vehicle would shut off. The check engine warning light was illuminated. The contact stated that the vehicle would restart, however, the vehicle would stall when driving from the complete stop at higher speed. The contact stated that he would shift into neutral (N) while at a complete stop and would then drive at approximately 15 MPH to prevent the vehicle from stalling. The vehicle was taken to two different independent mechanics who diagnosed that the torque converter needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 93,000.