NHTSA Complaint #11487955 — 2008 MERCURY MARINER STEERING

Complaint Details

ODI Number	11487955
Vehicle	2008 MERCURY MARINER
Component	STEERING
Date of Incident	October 3, 2022
Date Filed	October 5, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NH

Consumer Description

Our torque sensor needs replacing. McFarland Ford in Exeter said that the torque sensor was repaird via recall at First Ford in Fall River, MA 2014. We have NEVER had a problem with steering. First Ford in Fall River informed me that if we brought the vehicle in for an oil change, any recall item would have been checked, and if they found no problem with it at that time, it was reported, and that ended the recall status for our vehicle. Please, we need your help. My husband is 83; I am 70. This whole thing smells. How can checking something we had no problem with cancel a recall status on our vehicle. There was no warning. Our vehicle worked fine. We got in the next morning, and the steering wheel wouldn't turn.

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