NHTSA Complaint #11487733 — 2015 FORD EXPLORER

The contact owns a 2015 Ford Explorer. The contact stated that while driving on an incline, the engine stalled. The check engine warning light illuminated. The contact stated that her uncle who is an independent mechanic, looked under the hood and determined that the water pump had fractured and leaked over the engine and unknown coil and water pump needed to be replaced. The dealer was notified of the failure and an appointment was scheduled for the following month. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 127,000.