NHTSA Complaint #11487368 — 2015 HYUNDAI VELOSTER

I brought in my car to the Irvine Tuttle-Click Hyundai Service location because the recall said my car had a possibility of engine fires, and my car has been with this service location for more than four months because the employees at this location inspected my car and confirmed that it needed to be replaced. There were no issues with my car prior to bringing it to this location and no warning lights were appearing on my dash to alert me of any problems. Now that they claim that they have completed replacing my engine, they are claiming that the alternator on my car is now damaged and needs to be replaced for $535.15, and if I do not replace it my car will not start without a jump start. Before bringing my car into this location there was no problems getting my car to start. The representative I spoke to claimed the part no longer works because the engine is new and the preexisting parts are old so they will most likely be damaged now because they are unable to work with the new engine. Again there were no issues with my car outside of the recall. It was running perfectly with no issues before I brought it to this service center and the only reason I brought it in was because I got the recall notice in the mail. Along with this issue they have had my car for since May 20th and it is now October 1st, because of this new issue they still have my car even though they claim to have completed the recall service. Also throughout the entire four months of my car being at their location they were not communicating with me at all regarding any of the progress with my car. Any communication was from me calling for updates on the services which were met with incomplete answers. Now that they are attempting to charge me for the part that they claim is damaged, the representative I have been working with and the front desk have not been picking up my calls.