NHTSA Complaint #11487076 — 2016 CHEVROLET COLORADO

The contact owns a 2016 Chevrolet Colorado. The contact stated that when she parked the vehicle she was unable to remove the key from the ignition. The contact stated that in order to remove the key she was required to turn off and restart the vehicle several times. No warning lights were illuminated. The contact stated that the vehicle was taken to an independent mechanic however, the failure did not occur while the vehicle was with the mechanic. The contact stated that the failure persisted. The contact stated that while attempting to remove the key from the ignition, she had to continue to turn off and restart the vehicle and noticed she was unable to depress the brake pedal as well. The vehicle was taken to Premier Chevrolet of Seaside (4 Heitzinger Plaza, Seaside, CA 93955) and My Chevrolet (444 Auto Center Cir A, Salinas, CA 93907) on separate occasions for routine services; however, the failure did not occur so the mechanics were unable to give a diagnosis for the failure. The vehicle was later taken to Chevrolet of Watsonville (490 Auto Center Dr, Watsonville, CA 95076) for a failure with the vehicle idling however, the failure could not be duplicated. Additionally, the contact stated that when she attempted to remove the key from the ignition, all the door locks engaged intermittently and would not unlock unless she was able to remove the key from the ignition. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 57,000.