NHTSA Complaint #11486954 — 2013 FORD ESCAPE

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA issue reported to NHTSA

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Complaint Details

ODI Number 11486954
Vehicle 2013 FORD ESCAPE
Component BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

Backup camera is fuzzy/blurry and screen blacks out occasionally when backing up. I've had "Camera Unavailable, Contact Ford Dealership" pop up on screen. At the same time the safety beeping goes out. I rely on this as it's hard to see with blindspots pulling out of parking spaces. I've almost been hit and almost hit others. First happened in January 2022. I've taken it in to Ford Services and they told me to wait until it stops working altogether before fixing. This is a safety issue. The fuzzy/blurred screen has been this way since I purchased vehicle in 2016

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