NHTSA Complaint #11428363 — 2013 FORD ESCAPE

The contact owns a 2013 Ford Escape. The contact stated that the backup camera intermittently failed to operate as needed. The contact had initially taken the vehicle to a dealer where the mechanic was unable to diagnose the failure. Recently, the contact stated that the backup camera failed to operate as needed and was completely blank. The contact then took the vehicle to Southgate Lincoln, LLC (16800 Fort St, Southgate, MI 48195) where he had the vehicle repaired. The manufacturer was notified of the failure and was informed that since the vehicle was not under recall, they could not offer any assistance. The vehicle had been repaired. The failure mileage was approximately 40,000