NHTSA Complaint #11486948 — 2017 HYUNDAI SANTA FE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11486948
Vehicle 2017 HYUNDAI SANTA FE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State SC

Consumer Description

On July 9th 2022, as I am headed out of town, with my daughter & her friend I was driving on back roads to another state. I went to pass a vehicle & as I did my car was not wanting to accelerate as it should to properly pass a vehicle. I made it in front of the other call, but it was getting sluggish & not wanting to accelerate. It actually started slowing down rather suddenly as I got in front of the car. I pulled over to check my oil, even though I recently had it changed. (This suv has an oil consumption issue that I have to top off often. I know to keep an eye on these things, due to driving older truck before. I even go back to the oil changing company, and they top off for free, but asking what I was doing with all the oil.) The oil was fine and there should have been no problem, so I proceeded to pull out and attempt to go again and barely made it to a place to pull over as it was jerking, and the lights were coming on and it did not want to accelerate. It was a very scary feeling with kids in the car as well. I had to wait 1 hour for help. I had to leave it overnight until I could get it towed to my mechanic. He said that it was my engine, & he did not want to mess with it because he knew there were recalls on these and I need to reach my dealership. Being that my dealership is 1 hour away I called several different ones & they were all full. I called the HYUNDAI service & they got me an appt at my dealership and I had it towed. It was towed in 7/19/2022 the 1 year anniversary of being bought.They told me 1st of September before they could even look at it. Now every week, they say they can't look at it until the next week. I have paid car & insurance payments. I do not have a dependable ride. Had to cancel 1 vacation and maybe another. I live an hour from work. With no help insight, no loaner or rental, it has been a struggle. I have seen several people with these cars having their engine seize as well. Asked about trade & they said its worth $500 owe14,000

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