NHTSA Complaint #11486773 — 2017 FORD FOCUS

The contact owns a 2017 Ford Focus. The contact stated that after refueling the vehicle and attempting to restart the vehicle, the RPM was fluctuating and the vehicle then lost motive power. The check engine warning light illuminated. The contact stated that after a few attempts she was able to restart vehicle. The vehicle was then taken to an independent mechanic; however, the contact was not provided with a diagnosis and the vehicle was not repaired. The failure continued after refueling and the contact stated that the vehicle would stall and lose motive power after coming to a complete stop at a red light or at a stop sign. The vehicle was then taken to another independent mechanic where the failure code P144A for the EVAP system was retrieved. The contact referenced NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) as a cause for the failure; however, her VIN was not included in the recall. The local dealer was made aware of the failure and confirmed that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer made aware of the failure and a case was opened and the contact was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 96,000.