NHTSA Complaint #11486684 — 2020 RAM 1500

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11486684
Vehicle 2020 RAM 1500
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OR

Consumer Description

Took truck into dealer for 15,000 mile service. Dealer installed software update covered by recall notice. Truck was running like Swiss watch when taken to dealer. Less than 200 miles after retaking possession and in the middle of nowhere, 2 plus miles North of Tonopah Nevada the engine quit leaving us stranded in 106 heat. Policeman took us back to Tonopah after seeing us stranded. Truck taken by flatbed trailer next day to dealer in Fernley, Nevada. It has now been 10 weeks and dealer has not been able to identify problem and get truck engine operating. RAM customer service has spewed nothing but platitudes and refused to buy back truck or render assistance to hard working dealer that will fix engine.

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