NHTSA Complaint #11486016 — 2017 HYUNDAI SANTA FE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11486016
Vehicle 2017 HYUNDAI SANTA FE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

Vehicle had had excessive oil consumption dating back al least 2020. Engine seizure leading to traffic accident could have caused safety issue to me, my passengers and others. Excess usage has been documented by Conicelli Hyundai in Conshohocken, PA. On 5/17/22, I had my oil changed at Conicelli Hyundai with odometer reading at 45,952. I mentioned the excess oil usage and they set me up for an oil consumption study. On 7/11/22, odometer reading was 47,239 and vehicle consumed 2.7 quarts of oil. On 8/12/22, odometer reading was 48,168 and oil consumed was 2.7 quarts again. On 9/8/22, odometer was 49,098 and oil consumed was 3 quarts. On 9/18/2022, I had to add another quart of oil. Please note that I park on a concrete driveway, and there is no oil on the driveway. Next step was supposed to be engine cleaning under warranty, but I called 9/23/22 and was told a class action suit had been filed against Hyundai regarding excessive oil consumption and the engine cleaning was no longer being offered. My vehicle has not been inspected by the manufacturer, other than Conicelli Hyundai, nor has it been inspected by police, insurance representatives or others. In 2020, a low oil warning lamp appeared. When I checked, there was no oil on the dipstick and 3 quarts of oil were added. When I mentioned this to my regular mechanic, he said Hyundais were using a lot of oil, and recommended checking oil every month. I would have to add 1 to 2 quarts each month, between oil changes every 3,000 miles

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