NHTSA Complaint #11485898 — 2011 FORD ESCAPE

The contact owns a 2011 Ford Escape. The contact stated that after turning off the cruise control to reduce the speed from 65 MPH to 60 MPH, the contact depressed the brake pedal to adjust the speed and then depressed the accelerator pedal to readjust the cruise control however, the vehicle failed to accelerate as needed. The contact then coasted to the side of the road and shifted the vehicle into park(P) then to drive(D), reverse(R) and then neutral(N) while depressing the accelerator pedal however, the failure persisted. There were no warning lights illuminated. The contact called Roadside Assistance who was unable to identify the cause of the failure. The vehicle was towed to a certified mechanic who diagnosed that the transmission was faulty and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 44,000.