NHTSA Complaint #11485514 — 2017 FORD ESCAPE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11485514
Vehicle 2017 FORD ESCAPE
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AL

Consumer Description

IN APRIL OF 2022 MY ESCAPE STARTED POPPING OUT OF GEAR, PUT IN PARK IT WOULD POP OUT, GOING DOWN THE ROAD IT STARTED POPPING OUT OF DRIVE GOING INTO PARK OR ANOTHER GEAR. YOUR RECALL IS FOR THIS PROBLEM. I WAS ACTUALLY ON MY WAY TO STOP AT A FORD DEALER IN APRIL 2022 AND IT QUIT PULLING ALL TOGETHER. I HAD TO HAVE TOWED TO A FORD DEALER. AND ALL THEY COUILD TELL ME WAS THE TRANSMISSION NEEDED TO BE REPLACED AND IT WOULD BE 4 MONTHS BEFORE PARTS WOULD BE AVAILABLE AND COST OVER $5,400 TO REPAIR. THEY CHARGED ME $80 TO TELL ME THIS AFTER THE CAR HAD BEEN SITTING ON THEIR LOT FOR 2 WEEKS. I HAD TO HAVE IT TOWED TO MY HOME, WHERE IT STILL SITS UNREPAIRED. WILL THIS BE COVERED UNDER THE RECALL SINCE THIS IS EXACTLY WHAT WAS HAPPENING TO THE TRANSMISSION AND I AM EXPECTING IT TO BE COVERED.

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