NHTSA Complaint #11485492 — 2012 CADILLAC SRX

The contact owns a 2012 Cadillac SRX. The contact stated that the brakes were replaced for routine services at a local dealer. The contact then stated that while driving at an unknown speed, she drove over a pothole and while attempt to stop the vehicle, the brakes failed to respond as needed. The contact stated that the brake failure reoccurred after driving over potholes and then depressing the brake pedal. The contact stated that no warning light was illuminated. The vehicle was then taken to an independent mechanic who was unable to determine the cause of the brake failure. The independent mechanic informed the contact that replacing the front brake pedals could possibly help with the brake failure. The front brake pedals were replaced; however, the failure reoccurred. The contact stated that the vehicle was taken to another independent mechanic who was also unable to retrieve a fault code or determine the cause of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.