NHTSA Complaint #11485317 — 2018 FORD ESCAPE

The contact owns a 2018 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the parts to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Additionally, the contact stated that she placed her foot on the accelerator pedal attempting to merge into traffic when the vehicle started to shake with the gear shifter was stuck in drive. The check engine warning light was illuminated. The dealer was notified of the failure and the contact was informed that parts were unavailable to repair the vehicle, and an appointment was scheduled. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 61,000. VIN tool confirms parts not available.