NHTSA Complaint #11484855 — 2012 KIA SOUL

The contact owns a 2012 Kia Soul. The contact stated that the check engine warning light illuminated intermittently. The contact stated that he heard a knocking sound in the engine but overlooked the sound. The contact then received notification of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Coolant) and referenced NHTSA Campaign Number: 19V101000 (Engine). Additionally, the vehicle was taken to the dealer where it was diagnosed that the engine was damaged and needed to be replaced. The contact then stated that the dealer declined to perform the recall repair because the engine needed to be replaced. The dealer offered to perform the repair once the engine was replaced. The vehicle was not repaired. The manufacture was notified of the failure and informed the contact that the decision was left to the dealer to determine what repair was needed. In addition, the contact stated that the manufacturer offered an option to cover half the cost for a trade-in, but the contact declined. The failure mileage was approximately 146,000.