NHTSA Complaint #11484674 — 2005 SUBARU LEGACY

The rear brakes on the above referenced vehicle failed due to environmental corrosion. This is aligned with recall WQK47-2 which was open for the effected vehicle. The vehicle was transported to Suburban Subaru of Vernon CT for recall resolution. The dealership service department was not willing to complete the repair for different reasons. The vehicle was returned to me, with the rear brakes inoperable, but upon review of NHTSA.gov and Subaru's recall lookup, the recall was marked as Completed. The Service Writer communication with me and the provided Service Invoice from Suburban Subaru of Vernon CT clearly state that the recall was not completed. This is in direct conflict with the reporting to Subaru and NHTSA with regards to Recall Compliance. I reached out to Subaru Customer Advocacy for resolution of this documentation compliance but there was no direct path to re-open the recall and rectify the situation.