NHTSA Complaint #11484528 — 2018 FORD C-MAX

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11484528
Vehicle 2018 FORD C-MAX
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

Recently, there has been a whiff of gasoline around my garage but there is more than one vehicle in there so I didn't figure out what the culprit was for a while. After completely filling up my car 9/3/2022, I parked it in the attached garage and in minutes my whole house smelled like gasoline. So I immediately parked it outside and ventilated the house. I took the car to a local shop and they said yes there's a gas odor but they didn't want to touch the repair because it's a hybrid. So all this time later on 9/14/2022, the Ford dealership saw the car and stated that it requires immediate repair and park it outside while we wait for parts. My C-Max has always gotten regular normal maintenance like oil changes and brakes, it got new tires recently. There was one major repair Ford did when the car was assembled incorrectly at the back hatch hinge seal so water was pouring into the circuit board and the battery compartment which screwed up the electronics, and the touchscreen needed replaced, but that was over a year ago and the car has been ok since. It has never ever been wrecked beyond little dings like shopping carts. It makes absolutely zero sense that the car would require this major repair at 82830 miles, and it's going to cost me $2400 which blows my mind. And it's dangerous! Now it has the doom vibe of a Pinto. I am extremely concerned for other C-max owners.

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