NHTSA Complaint #11484401 — 2019 FORD F-150

I purchased a 2019 Ford F-150 from AutoNation Ford in Panama City, Florida in 2020, along with a bumper-to-bumper warranty through The Ford Motor Company, covering the car until 140,000 miles. Over the last 20 months my truck has been back to AutoNation at least 5 times for various mechanical issues. To their credit, each time the Service Department was eventually able to resolve each issue. During this week's 4.5 hour visit to the Service Center I was informed that my engine is faulty (Google "F150 oil consumption problem") and needs to be replaced; it survived less than 80,000 miles. Replacing an engine is a hassle, but I have a warranty and Ford is a trustworthy American company that makes America proud. Unfortunately, I was told that Ford is not allowing any existing customers to get on a list for replacing my particular engine (5.0L V8). Ok, but I have a warranty through Ford . That has to be worth something, because it cost me +$3,000, and Ford sticks by its products and their commitments/promises can be believed and they told me it covers a rental car if there is ever anything that takes more than a day to fix on my truck. Surprise, the warranty apparently only provides a rental car for a maximum of 5 days, and I could be waiting for 12 months or longer. No offer of loaner, a way to expedite the repair, someone to call, any kind of help…just, “sorry, we’ll let you know if Ford starts letting people back on the list, until then, you’re on your own.” The options provided by Ford: 1) Drive with your check engine light on (engine sometimes stalling) and top off the synthetic oil every week or so until the engine inevitably fails 2) Rent a car and pay out of pocket for all but 5 days for a potential +12-month delay for Ford to fix my truck 3) Shine a light on their dishonest business practices in hopes that either a regulatory authority or enough public shame will force Ford to stand by their word and their product. This is disappointing, frustrating, unsafe,