NHTSA Complaint #11484282 — 2013 HONDA PILOT

The contact owns a 2013 Honda Pilot. The contact stated that when he exited the vehicle, he heard a cracking sound coming from underneath the driver’s seat. The contact stated he looked around the driver’s seat and noticed that the bottom of the driver’s seat frame was fractured in three locations. The contact inspected the frame of the front passenger’s seat and noticed one crack. The contact stated he called the local dealer and they informed him that there was no recall associated with the VIN and suggested he contact the manufacturer for assistance. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall for the failure. The manufacturer informed the contact that the seat repair would be at his own cost. The vehicle was not repaired. The failure mileage was unknown.