NHTSA Complaint #11484243 — 2019 FORD F-250

The contact owns a 2019 Ford F-250. The contact stated when the vehicle was purchased, the screen failed to display an image when the vehicle was shifted into reverse(R). The contact stated that the Bluetooth and radio was also inoperable. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the accessory protocol interface module (APIM) needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that there was no warranty program on the vehicle and that he had to pay out-of-pocket for the repair. The vehicle was not repaired. The failure mileage was 124,000.